Privacy policy

PRIVACY POLICY (GDPR COMPLIANT)

SAVANNA GOLD & JEWELLERY LTD.

Company number 16226714

Last updated: 25/11/2025

This Privacy Policy explains how Savanna Gold & Jewellery Ltd. collects, uses, and protects your personal information.

We are committed to protecting your privacy in compliance with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We collect the following information when you place an order or contact us:

Personal Information

Name

Address

Phone number

Email address

Order & Payment Informations

Order details

Payment confirmation (we do not store card details)

Technical Information

IP address

Device information

Website usage data (cookies)

2. How We Use Your Information

We use your data to:

Process and deliver your order

Provide customer support

Contact you regarding orders, updates, or returns

Detect fraud or suspicious activity

Improve website performance

We do not sell or share your information with third-party advertisers.

3. Legal Basis for Processing

We process your information under:

Contract basis — to fulfil your order

Legitimate interest — fraud prevention and customer service

Consent — when you sign up for marketing (optional)

4. Sharing Your Information

We only share your information with:

Royal Mail (for delivery purposes)

Payment providers (e.g., card processors)

Website hosting platforms (for secure site operation)

These parties are GDPR compliant.

5. Data Retention

We keep your data only as long as necessary for:

Legal obligations

Accounting purposes

Fraud preventions

Typically 6 years, as required for business records.

6. Your Rights (UK GDPR)

You have the right to:

Access your data

Correct inaccurate data

Request deletion (where legally permitted)

Object to processing

Request data transfer (data portability)

To make a request, contact us at jewellerysavanna@gmail.com.

7. Cookies

We use cookies to:

Improve website performance

Keep your shopping cart active

Analyse website traffic

You can manage or disable cookies in your browser settings.

8. Security

We use secure systems to protect your data from:

Loss

Unauthorised access

Cyber threats

However, no system is 100% secure, so we encourage safe internet practices.

9. Changes to This Policy

We may update this policy occasionally.

Changes will be posted on this page.

10. Contact Us (Privacy Queries)

For privacy or data requests:

📧 jewellerysavanna@gmail.com

📞 01332 586390