Refund policy

RETURN & REFUND POLICY 

SAVANNA GOLD & JEWELLERY LTD.

Company number 16226714

(14CT SOLID GOLD JEWELLERY)

Last updated: 25/11/2025

We specialise in 14ct solid gold jewellery and want every customer to love their purchase. Please read our return and refund policy carefully, as fine jewellery has specific conditions.

Returns Eligibility

We offer a 14-day return period, meaning you have 14 days from the date you receive your item to request a return.

Customers have the rights to return a product 14 days after obtaining physical possession of the product

To qualify, your jewellery must be:

-Unworn and unused

-In original condition, with no scratches, dents, or wear

-In the original packaging, including boxes, pouches, and authenticity cards

-Accompanied by proof of purchase

Items showing signs of wear will not be accepted.

To request a return, contact us at:

📧 Jewellerysavanna@gmail.com

Tel: 01332586390

Address: 62 Osmaston Road Derby, DE1 2HZ

 

RETURN & REFUND POLICY 

(14CT SOLID GOLD JEWELLERY)

Last updated: 25/11/2025

Return Address:
62 Osmaston Road, Derby, United Kingdom

Unapproved returns will not be accepted.

We reserve the right to refuse returns that do not meet the above conditions.

Non-Returnable Items

The following items cannot be returned:

❌ Earrings (hygiene regulations)

❌ Custom-made, personalised, engraved or altered items

❌ Resized jewellery

❌ Sale or clearance items

❌ Any item showing signs of wear or use

If unsure, please contact us before ordering.

Damaged / Faulty / Incorrect Items

If your item arrives faulty, damaged, or incorrect, contact us immediately with photos.

Under UK Consumer Rights Act 2015, you may be entitled to a refund, repair, or replacement.

This does not apply to damage caused after delivery.

Exchanges

We do not offer direct exchanges.
If eligible, return the item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the decision.

If approved, refunds are issued to your original payment method within 10 business days.

Please allow extra time for your bank/card provider to complete processing.

If 15 business days pass after refund approval, email or call us.

Return Shipping Costs

Customers are responsible for:

The cost of returning their item

Using tracked and insured postage

We do not accept responsibility for items lost or damaged during return shipping.

Fraud Prevention

Returned items that appear worn, altered, tampered with, or different from the original product will be refused and returned to the customer.